Customer Service Representative, Supply Chain Sector, Dublin 15

Our client, a global supply chain solutions provider, is looking for a Customer Service Representative to join their team in Dublin 15. The ideal candidate will have experience working in the supply chain and logistics sector.

Job Description

• Responding to customer queries via phone and email, to ensure that customers receive quality service and support, in an efficient, knowledgeable, and timely manner.
• Logging and tracking jobs on our in-house Booking systems (Azyra and Excel).
• Assisting /covering for fellow team members.
• Tailored Customer Reporting.
• Create and maintain a high-quality work environment.
• Must be able to work well in team environment and work with both Internal and External customers.
• Ensure all customer paperwork is managed in an effective manner.

 Skills / Qualifications:

• Good level of Excel skill would be an advantage.
• Familiarity with Azyra is an advantage
• Quality and detail focused.
• Good time management
• Excellent attention to detail
• Ability to work on own initiative and prioritize tasks.
• Good knowledge of load planning
• Excellent interpersonal and communication skills essential

• Enjoy working as part of a team.
• Able to work with minimal supervision.

• Flexibility